Meridian Health System — Staff Portal
ServiceNow Staff Directory VPN Status Policies
SB
Dr. S. Banks
NOTICE Scheduled maintenance — Epic EHR reporting module offline Sat 23 May, 02:00–04:00 AEST. Clinical systems unaffected.

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94%First-call resolution
3.2hAvg. response time
12Open incidents
99.7%Network uptime
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Annual Cyber Security Awareness Training — Action Required

All Meridian Health staff must complete mandatory cybersecurity training by 30 June 2026. This includes phishing awareness, HIPAA data handling, and safe device usage. Completion is required for continued system access.

39 days left
My recent tickets
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Epic EHR — slow load on Ward 4 terminals

INC-20481 · Assigned to Desktop team

Unable to access shared drive after password reset

INC-20466 · Awaiting user confirmation

New user onboarding — Dr. Yemi Adeyemi

INC-20411 · Resolved 19 May

MFA token not generating correctly

INC-20390 · Resolved 15 May
System status
Full status page
Epic EHR — Clinical
Operational
Epic EHR — Reporting
Maintenance Sat
Microsoft 365 / Teams
Operational
Telehealth Platform
Operational
Ward 4B — Wireless
Degraded
VPN Gateway
Operational
PACS / Medical Imaging
Operational
IT announcements
All news
22May

Windows 11 rollout begins for admin workstations this week

Desktop Engineering
20May

New virtual IT assistant now live — try it in the bottom-right corner

IT Service Desk
15May

Telehealth platform upgraded to v4.2 — improved video quality & scheduling

Clinical Systems
10May

Reminder: personal USB devices prohibited on clinical workstations per policy

Information Security
My training & compliance
View all modules

Phishing awareness

30 min · Mandatory
Due 30 Jun 2026

HIPAA & data privacy

45 min · Mandatory
Due 30 Jun 2026

Password & MFA hygiene

20 min · Mandatory
Completed ✓

Mobile device policy

15 min · Recommended
Completed ✓
Active IT projects
Project tracker
Epic EHR v12 Upgrade68%
Go-live: 1 Aug 2026 · Clinical Systems
Zero-Trust Network Migration41%
Go-live: Dec 2026 · Infrastructure
AI Virtual IT Assistant (Pilot)85%
Live: 20 May 2026 · IT Service Desk
Windows 11 Rollout22%
Target: Oct 2026 · Desktop Engineering
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